Privacy & Cookie Policy

Welcome to the Repose's privacy policy.

Repose respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data you provide to us when you visit our studio or our website (regardless of where you visit it from), telephone to enquire about a service or purchase our products or services. This policy tells you about your privacy rights and how the law protects you.

Purpose of this privacy policy

This privacy policy aims to give you information on how Repose collects and processes your personal data that you provide to us.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you.

Controller

Repose is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager, Ms Daria Ivanova, who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Ms Daria Ivanova of Ivanova Fitness Ltd

Email address: daria@repose-space.co.uk

Postal address: 40 Kensington High Street, London W8 4PW

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under a regular review. This version was last updated on 22nd December 2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

For the purpose of carrying out our contract with you, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data	includes first name, last name or similar identifier, title, date of birth and gender
Contact Data	includes billing address, email address and telephone numbers
Financial & Transaction Data	includes payment details (please note we do not hold your bank account details as payments are processed through secure payment systems and platforms) to and from you and other details of products and services you have purchased from us
Technical Data	includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
Usage Data	includes information about how you use our website and services
Marketing and Communications Data	includes your preferences in receiving marketing from us and our third parties and your communication preferences

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing our website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We only collect any special categories of personal data about you when you subscribe to our services and we require this information in order to deliver our services in a safe way to you (this includes details about your race or ethnicity).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract for services we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions	You may give us your data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our services, buy products from us, subscribe to our service or publications, request marketing to be sent to you, or give us feedback or contact us.
Automated technologies or interactions	As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or where we need to comply with a legal obligation.

Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	Identity Contact	Performance of a contract with you
To deliver you our services including manage payments, fees and charges & collect and recover money owed to us	Identity Contact Financial Transaction	Performance of a contract with you
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy & asking you to leave a review or take a survey	Identity Contact Profile Marketing and Communications	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing and Communications Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	Identity Contact Technical Usage Profile Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We will not share your personal data with the third parties unless we are required to do so by law or if we choose to sell, transfer or merge parts of our business. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

Request access, commonly known as a "data subject access request"	This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction	This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure	This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing	This is where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing	This enables you to ask us to suspend the processing of your personal data in the following scenarios: If you want us to establish the data's accuracy; Where our use of the data is unlawful but you do not want us to erase it; Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer	We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time	This is where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookie Policy

www.repose-space.co.uk website (the “website” or “site”) uses ‘cookies’. By using our website, you consent to the use of the cookies listed below. This helps us to provide you with a good experience when you browse our website and also allows us to improve it. We do not use cookies to gather personal information about you from your computer - we can only collect this kind of information if you choose to give it to us.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies	These are cookies that are required for the operation of our website.
Analytical or performance cookies	These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
Targeting cookies	These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name	Purpose	Duration
__cfduid	Used by the content network, Cloud flare, to identify trusted web traffic	29 days
_pay_session	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com	Session
akavpau_ppsd	This cookie is provided by Paypal. The cookie is used in context with transactions on the website. The cookie is necessary for secure transactions	Session
cart_currency	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com	13 days
cart_sig	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com	13 days
cookietest	This cookie is used to determine if the visitor has accepted the cookie consent box	Session
pf.keys	Necessary for the payment function which is provided by Google	Persistent
secure_customer_sig	This cookie is used to store customer credentials securely when processing a purchase on the website. The cookie is essential in making a secure online transaction.	20 years
shopify_pay_redirect	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.	1 day
shopifyPayAcceleration shopifyPaypalAcceleration	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.	Persistent
ts_c	Used in context with the PayPal payment-function on the website. The cookie is necessary for making a safe transaction through PayPal.	3 years
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Used by Google Analytics to throttle request rate	1 day
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website	1 day
collect	Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.	Session
_landing_page	Stores visitors' navigation by registering landing pages. This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.	13 days
_orig_referrer	This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor. ID information strings can be used to target groups with similar preferences, or can be used by third -party domains or ad -exchanges.	13 days
_s	Collects data on user behaviour and interaction in order to optimise the website and make advertisement on the website more relevant	1 day
_shopify_fs _shopify_s	Collects data on user behaviour and interaction in order to optimise the website and make advertisement on the website more relevant	1 day
_shopify_sa_p _shopify_sa_t	Collects data on visitors' behaviour and interaction. This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.	1 day
_shopify_y _y	Collects data on user behaviour and interaction in order to optimise the website and make advertisement on the website more relevant	1 year
NID	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months
OTZ	This cookie is set to collect information on user behaviour and navigation which is used to optimise the website. The cookie also allows Google Ads and Google Analytics to compile information on visitors for marketing purposes.	29 days
r/collect	This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.	Session
v1/event.gif	Presents the user with relevant content and advertisement. The service is provided by third -party advertisement hubs, which facilitate real time bidding for advertisers.	Session

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Privacy & Cookie Policy

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